Call Transfers:

• Disabled: When set to disabled, the call transfer is not allowed.
• Single Number: For non-branch financial institutions, or for centralized customer support locations, a single number may be used for the transfer process.
• Opening/Closing: Enter the availability hours in the opening/closing areas.
• Main Phone: Enter the Main Phone number for the transfer process.

  

• Branch (1-9): Allows multiple phone numbers for call transfers. The customer’s instructional message invites them to enter the applicable number corresponding to the branch desired.
  • Opening/Closing: Enter the availability hours in the opening/closing areas.
  • Branch: Enter the phone numbers per branch for the transfer process.

    

Note: IVR is an acronym for Interactive Voice Response. This is the server that contains the configurations for the financial institutions and the software that runs the VoiceLinks system.

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