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If password is forgotten

The user clicks the "Forgot password" link from main login screen, the user is prompted to enter the username and answer a security question. If the security question is answered correctly, an email is sent to the address on file containing a link. The link contains a key which, when paired with the username, allows the user to enter a new password.

70001

See Also

First-Time User Setup

General Login Process

If username is forgotten

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