If username is forgotten

The user clicks the "Forgot username" link from main login screen, the user is prompted to enter the email address and answer a security question. If the security question is answered correctly, an email is sent to the address on file containing a link. The link contains a key that directs the main login page to prefill the username when the link is followed. The financial institution can optionally turn off the "Forgot username" links from showing up on their login screen.

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