Support Center

The Support Center is your communication portal with the financial institution. Your financial institution has established Forms for easy submission of common communication and requests. If there is not an applicable pre-defined form listed, select New Request to enter your information.

Note: Communication between you and the financial institution is secure. There is no "email traffic" where your personal information would be accessible to others. The message you create is stored on the Digital Banking site and a notification email is sent to the financial institution notifying them that a new message is available for them to review.

To access the Support Center, select Messages from the main menu.

Select "Choose a Form to Submit" to use a pre-defined request form. Your bank will offer a selection of options. Examples:

If your request does not fit one of the pre-defined options, you can instead select New Request to submit a free-form support request.

You will need to provide some information:

• Category: categories allow specification for the communication type. This also ensures that your email will be sent to the proper financial institution employee for replies and responses. Each financial institution defines their categories. Examples of categories to select from:
  • Alerts
  • CD Questions
  • Loan Questions
  • Technical Questions
  • Template Forms
• Subject: Enter the brief subject that your email references
• Message: a large text box for your complete description, question, or other communication.
• Add Attachments: include supplementary information as necessary. This link will open the Windows navigator to find and select the file. Multiple attachments can be added by repeating the process. The maximum file size is 50 MB. Only attachments that you send can be deleted when viewing messages, and once deleted, they cannot be seen by you or the financial institution. Attachments sent by the financial institution cannot be deleted.

When you are finished, select Submit.

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