How to Assign Bank Employees to Monitor and Follow Up on Transaction Disputes

Transaction Dispute messages are sent to the Admin Inbox for all bank employees included in the Transaction Dispute category. The messages will contain the dispute details submitted by your customer and should be monitored and followed-up according to your bank’s policies and procedures.

To add a bank employee to the Transaction Dispute Category in Bank Administration:

1. On the Messages >> Categories sub-tab, select the new Transaction Disputes category.
2. Then choose the employee from the Add an Employee drop-down list, then click the + icon.

   

3. The Add Employee Window will display. Click OK to confirm. The Employee will now receive all Transaction Dispute messages.

   

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