LinkLive Banking from Revation Systems is a secure cloud-based service that lets you engage with customers anywhere at any time using digital messaging, voice, and video chats.
Program
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Description
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Who will use this?
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LinkLive Chat
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Allows customers to initiate text chats, voice, or video communications with your customer service representatives.
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Your Digital Banking Customers
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Reva
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AI-powered Chatbot to help you automate and route text communication.
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System-generated function that routes chats to the appropriate Customer Service queue based on keywords.
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Revation Communicator
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The central hub used for managing, queuing, and routing all chat, phone, and video communications. Must be installed on all PCs used to provide customer support through LinkLive Banking.(Note: installation procedures may vary depending on development.)
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Customer Service Representatives, Digital Banking Administrators
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LinkLive Administrator
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Management hub for adding and grouping your customer service representatives within the system.
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Digital Banking Administrators
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Measuring, Monitoring & Planning (MMP) Portal
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Used to measure customer support statistics, monitor performance, and plan scheduling for peak hours.
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Digital Banking Administrators
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Customer Portal
