How to Report a Lost or Stolen Card

Once the Card Lost/Stolen process has been set up, users with card management permission will be able to report a missing card.

1. From the Manage Cards tab in Digital Banking, select Report Lost or Stolen Card from the Security section.

   

2. The Lost or Stolen Card window will be displayed.

   

3. Select Report Card Lost / Stolen at the bottom of the window.
4. Once the report has been submitted, the Report Lost or Stolen Success window will be displayed. Select Close Window to return to the Manage Cards Tab.

   

Once the card is reported, you will no longer be able to use the card and it will no longer be available on the Manage Cards tab in digital banking.

Bank Employees will see the restricted status if they inquire on the account.

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