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Adding Accounts to a Profile

  1. To add accounts, locate the user and select "Add Accts" from the menu drop down located to the right of the user’s name.

  2. The following window will display, you now can search for an account by SSN or by specific account number.
    1. If you search by SSN, you would click "+Add New Record". Key in the SSN and save. Then click to highlight the SSN you want to search, then click "Search" in the bottom left of the SSN box.
    2. To Search for a specific account number, you can key the account number in the "Search By Account" field on the right of the screen then click search just below the field.

  3. In the Select Accounts box at the bottom of the screen, select the account(s) you’re wanting to add by check marking the,m then select Add Accounts on the bottom left.

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See Also

When the customer user name is invalid, why does it ask the security question instead of saying it's invalid?

Changing a Customer’s Password

Helpful Reports to Review

How are customer alerts generated?

Manually Adding a Customer

Manually Building a User

Marketing using E-Mail Campaigns

Password Security Check

How to Set Up Custom Text

Searching for a Customer

Editing a Customer’s Security Question Answers

Unlocking a Customer

Removing Accounts from a Profile

What is a Universe?

Managing Self Enrollment Requests

Managing A2A (External Transfers)

Processing Wires

Automatic Wire Processing

Processing ACH

SBA 7(a) Express Lending Platform

Setting Up ACH Positive Pay

Corporate Customer Process: Managing Filters on Accounts

Transfers

Card Transaction Disputes

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