Helpful Reports to Review

You may consider reviewing the following reports on a regular basis:

Daily Review

Daily Functions Reports

• Session Report
• Online Transactions: This report will allow you to see the transactions that have been initiated through Digital Banking for a given date range.
• Scheduled Transactions: This report will allow you to see the transactions that are scheduled to occur for a given date range. This will include one-time and recurring schedules.

Fraud Reports

• Failed Login: This report will allow you to monitor the users that are having a particularly hard time signing into the system so that you can provide additional assistance for these customers, as well as potentially alert you to fraudulent activity.
• Lock-outs: This report is useful for the same reasons as the failed logins report. This will be a snapshot of all currently locked out customers.

Bi-weekly or Monthly Review

Administration Reports

• Self-Enrollment
• Login/Logout
• Pending Customer Invites: This report will show you the customer who have been sent an invite, but have not yet completed their setup process. Use this report as a follow up for your new Digital Banking customers to ensure that they get into the system in a timely manner.
• Employee Access: This report will allow you to view a snapshot of all of your employee’s permissions. Use this report to ensure that each employee has the permissions that they should.
• Customer Access Change report: This will show any access changes made to user records and who performs the change.
• Employee Access Change report: This will show any access changes made to user records and who performs the change.
• Cash Management Access: This report is a snapshot of your users that have certain cash management access on any of their accounts. Use this report to be aware of which customers have cash management permissions.
• Monthly Stats: This report will give you various useful statistics for a given time range.

Fraud Reports

• Inactive Users: This report will allow you to view customer that have not logged in within X number of days.

Maintenance

Note: Maintenance reports are useful for looking into particular situations as they arise, but not necessarily for reviewing on a recurring basis.

• Account Access Change
• Cash Management Batch Maintenance
• Customer Access Change
• Customer Account Change – Removed/Added
• External Accounts Maintenance
• Pending Loan Payment Maintenance
• Pending Transfer Maintenance

58811