Card Transaction Disputes

Card Transaction Disputes allow customers to report an issue with a transaction without having to call or come into a branch.

Customers will be able to select a reason for the dispute, add details, and submit directly from the transaction's details screen. Disputes can be submitted up to 120 days after the transaction is processed.

Transaction Dispute messages are sent to the Admin Inbox for all employees in your bank who have been assigned to review and resolve these issues.

To begin using this feature, your bank will need to:

1. Set Up Card Transaction Disputes for your Bank
2. Assign Bank Employees to Monitor and Follow Up on Transaction Disputes
3. (Optional) Customize Text on the Transaction Dispute Screens

Once setup is complete, users will be able to submit a dispute for card transactions.

Admins can review transaction disputes in Messages.

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